Ski & Tennis Station Return & Exchange Policies
At Ski & Tennis Station, we want you to be thrilled with your purchase! If for any reason you're not completely satisfied, we're here to make the return or exchange process as smooth as possible. Here's how it works:
Returns & Exchanges
- 15-Day Window: You have 15 days from the date of order receipt to return or exchange your items. We believe this gives you plenty of time to decide if the item is right for you! Please note: we charge a fee of no less than $9.99 for return shipping, deducted from any refund where we provide the return label. If the return label cost is greater than $9.99, the fee will match the label cost. In order to start the return or exchange process, please contact us directly at cs@skiandtennisstation.com or (336) 722-6111. Please be sure to have your order number on hand when referencing your return to our staff. Any returns sent back to our location without pre approval will be charged a 10% restocking fee. You can also request a return from your customer account page.
- Original Condition: We ask that items be returned in their original condition—unused, with all original tags, and in their original packaging (if included in shipment). This ensures we can provide the best service to all our customers.
- Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Shipping Costs: Please note that return shipping expenses are your responsibility. We recommend using a trackable shipping service to ensure your return reaches us safely. Alternatively, we can provide a prepaid return label and deduct the cost from your refund.
- Exchanges: Just need to swap a color or size? Let us know and we'll arrange an exchange.
Exceptions / Non-returnable items: Certain types of items cannot be returned: skis, snowboards, tennis racquets with string labor applied and special orders. We also do not accept returns for items containing any flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.
- Making You Happy: Our goal is your happiness! While our policy is designed to be fair and straightforward, we are always open to discussing any concerns you might have. Just reach out to us!
Free Shipping
We ship domestic orders of $99 or more for free. The only exceptions are oversized bags, ski poles, ski packages, and orders shipped to Hawaii/Alaska.
Need Any Help?
For any questions or assistance, our friendly team is just an email or phone call away:
Email: cs@skiandtennisstation.com
Phone: (336) 722-6111
Thank you for choosing Ski & Tennis Station. We look forward to helping you get Ready for Recreation!