Below you will find some of our most commonly asked questions.

If these still don't quite give you the answer you are looking for, we would love to chat. Send us an email at cs@skiandtennisstation.com or give us a call at (336) 722-6111. Thank You!

Q.: How soon will my items be shipped?

A: We understand that you want your gear as quickly as possible. That's why we try and get all orders shipped out within 1 business day!

Q: What is your return policy?

A: Your satisfaction is our highest priority. All regular-price products may be returned for a full refund within 30 days. Seasonal markdown items can only be exchanged. See our whole policy by clicking here.

Q: Do you have a price match policy?

A: If you find an identical item at a better price elsewhere, let us know and we will do our best to get you the same price.

Q: Can I pay for an item in installments?

A: Yes! We offer Shop Pay, the one-tap checkout you crave. Enjoy interest-free payments up to 12 months and instant rewards with every order.

Q: Do you offer custom ski and snowboard boot fitting?

A: Yes. We have trained staff members that can fit you for ski and snowboard boots or tennis and walking shoes. Available with custom heat molded footbeds from BootDoc.

Q: Do you offer a Tennis and Pickleball Demo Program?

A: Yes! Two racquets/paddles may be taken at a time for 3-4 days. The $20.00 Enrollment Fee can be applied to any racquet/paddle purchase within the 30 day period. 

Q: Do you offer custom tunes and ski/snowboard repairs?

A: Yes. We can bring your skis back to a factory-fresh finish with our Wintersteiger stone-grinding machines in only a short matter of time. We offer custom tunes, hot waxing, inspections and calibrations, binding installations and ski/snowboard repairs.

Q: What is Station Rewards and how do I sign up?

A: It's our new loyalty program. We wanted to provide extra value with rewards and freebies to make customers even happier. If you have a Ski & Tennis account, you're already in! If not, it only takes a second and costs nothing to join. More details here.

Q: What if I have more questions?

A: Our friendly staff are standing by to help you with your questions. Feel free to contact us at any time or use the chat feature in the bottom right corner!